Welcome to DKM Diagnostic (referred to as “we,” “our,” or “us”). By accessing or using our website, https://cin.dkmdiagnostic.in, and our diagnostic services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or availing of our services.
If you do not agree with any part of these terms, you must refrain from using our website and services.
1. Acceptance of Terms
By using this website, booking a test, or interacting with DKM Diagnostic via email (someshwarsahu642@gmail.com) or phone, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full. These terms apply to all users, visitors, patients, and healthcare providers accessing our platform.
2. Medical Disclaimer (Crucial Notice)
The information provided on this website is for general informational and educational purposes only and does not constitute medical advice.
- Not a Substitute for Professional Consultation: The content, test results, and reports generated by DKM Diagnostic are intended to assist registered medical practitioners in their diagnosis. They are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your qualified physician or healthcare provider with any questions you may have regarding a medical condition.
- Test Interpretation: Diagnostic test results must always be interpreted by a qualified doctor in the context of your complete clinical history. DKM Diagnostic does not provide direct clinical consultations or prescribe medication.
- Emergency Situations: If you are experiencing a medical emergency, please call your local emergency services (e.g., 108) or visit the nearest hospital immediately. Do not rely on this website for emergency assistance.
3. User Accounts and Responsibilities
- Accuracy of Information: You agree to provide accurate, complete, and up-to-date information when registering for our services, booking appointments, or filling out forms (including personal details, age, and medical history). Providing false or incomplete information may lead to inaccurate test results, for which we hold no liability.
- Age Requirement: By using this site and our services, you confirm that you are at least 18 years old. If you are booking on behalf of a minor or a dependent, you accept full legal responsibility for their medical decisions.
- Account Security: If we provide you with login credentials for accessing reports online, you are solely responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.
4. Diagnostic Test Results and Reporting
- Turnaround Time: We strive to deliver test reports within the promised turnaround time. However, delays may occasionally occur due to technical factors, sample quality, or the complexity of specific tests. We will notify you of any significant delays but do not guarantee a fixed time for all reports.
- Report Access: Reports are made available via email, physical collection, or our online portal. Once dispatched, it is your responsibility to access and review them. We are not liable for delays in receiving your report due to third-party email server issues or internet connectivity problems.
- Sample Validity: The accuracy of a test report depends on the quality and integrity of the sample provided by you. You are responsible for following all pre-test instructions (e.g., fasting, hydration) provided by our team.
5. Payment, Cancellation, and Refund Policy
- Payment Terms: Full payment for diagnostic services is typically required at the time of sample collection or service booking. We accept cash, online transfers, and other notified payment methods.
- Cancellation:
- If you cancel a booked test prior to sample collection, a full refund may be issued.
- Once a sample has been collected and processed by our laboratory, cancellations will not be accepted, and no refund will be processed.
- Refund Processing: Approved refunds will be processed within [e.g., 7-10] working days via the original payment method. Any bank or transaction charges deducted during the refund process shall be borne by the customer.
6. Intellectual Property
All content published on this website (including but not limited to text, graphics, logos, images, data compilations, and software) is the property of DKM Diagnostic and is protected by Indian copyright laws.
You may view, download, and print pages for your personal, non-commercial use only. You must not:
- Republish, reproduce, or redistribute any material from our site without prior written consent.
- Use our trademarks, logos, or branding without explicit permission.
7. Limitation of Liability
To the fullest extent permitted by Indian law, DKM Diagnostic, its owners, employees, and affiliates shall not be liable for:
- Any indirect, incidental, special, or consequential damages arising out of or in connection with the use of this website or our diagnostic services.
- Errors in test interpretation when read without clinical correlation by a licensed physician.
- Loss of data, loss of profits, or business interruption caused by website unavailability, hacking, or technical failures beyond our reasonable control.
- Total Liability: Our total liability for any claim arising out of our services shall be limited to the total fees paid by you for the specific test in question.
8. Privacy and Data Protection
Your privacy is paramount to us. The collection and use of your personal and medical information are governed by our Privacy Policy (which we recommend you review separately). By using our services, you consent to the collection and storage of your data in accordance with applicable laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
9. External Links
Our website may contain links to third-party websites for additional information. These links are provided for your convenience. We do not endorse, control, or take responsibility for the content, privacy policies, or practices of these third-party websites. Accessing them is at your own risk.
10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms, the website, or our services shall be subject to the exclusive jurisdiction of the courts located in [Insert your City, e.g., Raipur/Your District] , India.
11. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this page periodically to stay informed. Your continued use of the website and services after changes are posted constitutes your acceptance of the revised terms.
12. Contact Us
If you have any questions, concerns, or clarifications regarding these Terms and Conditions, please feel free to reach out to us:
📧 Email: someshwarsahu642@gmail.com
🌐 Website: cin.dkmdiagnostic.in